Welcome to La Samasta. These Terms & Conditions govern your use of the La Samasta website and your purchase of products through our website.
By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
La Samasta reserves the right to update or modify these Terms & Conditions from time to time. Any changes will take effect when the updated terms are published on our website.
These Terms & Conditions apply to all orders placed through the La Samasta website. Throughout the website, the terms “La Samasta,” “we,” “us,” and “our” refer to La Samasta, while “you” and “your” refer to the customer or website user.
La Samasta reserves the right to decline, cancel, or limit an order where we have reasonable grounds to suspect fraud, unauthorized use of payment methods, unlawful activity, abuse of our policies, or other activities that may affect the security or integrity of our business.
We make reasonable efforts to ensure that product descriptions, images, measurements, colors, and other information displayed on our website are accurate and up to date. However, minor differences may occur due to:
We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.
All product prices displayed on our website are stated in the applicable currency shown at checkout.
Unless otherwise stated, product prices do not include applicable shipping costs, customs duties, import taxes, or other charges imposed by the destination country.
La Samasta reserves the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been confirmed and paid for, except where an obvious pricing error has occurred.
Pricing ErrorsWhile we take reasonable care to ensure that all prices are accurate, errors may occasionally occur. If an obvious pricing error is identified after you have placed an order, La Samasta reserves the right to contact you and provide the option to:
If we are unable to contact you within a reasonable period, the affected order may be cancelled.
Promotional offers, discount codes, vouchers, and other special offers may be subject to specific terms and conditions. Unless otherwise stated:
La Samasta reserves the right to modify, suspend, or end a promotion at any time, subject to applicable law.
After placing an order, you will receive an order confirmation or acknowledgement by email.
An order confirmation does not necessarily mean that the order has been accepted and shipped. Orders remain subject to product availability, payment verification, and our acceptance of the order.
La Samasta reserves the right to cancel or decline an order where necessary, including in cases of suspected fraud, unauthorized transactions, product availability issues, or obvious pricing errors.
If La Samasta cancels a paid order, any applicable payment reversal will be handled in accordance with applicable law and La Samasta's applicable policies.
Please review your order carefully before completing payment. Once payment has been completed, orders cannot be cancelled by the customer.
If you need to request a change to your order after payment, please contact our Customer Service team as soon as possible. We will consider the request only if the order has not yet been processed for shipment. Order changes are subject to:
Once an order has been processed for shipment, we are unable to modify or cancel the order. For eligible requests after delivery, please refer to our Returns & Exchanges Policy.
Payment methods available to you will be displayed during checkout.
Orders will only be processed after payment has been successfully completed and verified.
Customers are responsible for providing accurate payment and billing information.
La Samasta is not responsible for delays caused by incorrect payment information, failed transactions, payment-provider issues, or other circumstances outside our reasonable control.
Product prices and payment currency may vary depending on the destination and payment method available at checkout.
For international orders, prices may be displayed in United States Dollars (USD) or another currency supported by our payment provider.
For orders shipped within Indonesia, prices may be displayed in Indonesian Rupiah (IDR).
The final currency and amount payable will be shown during checkout.
Any currency conversion charges, international transaction fees, or other charges imposed by your bank or payment provider are the responsibility of the customer.
La Samasta ships orders from Indonesia. Orders are generally processed within 1–2 business days after payment has been successfully confirmed. Estimated delivery times are:
Domestic OrdersDomestic orders are shipped through JNE.
International OrdersInternational orders are shipped through TIM-EXPRESS. Estimated delivery time is approximately 7–21 business days, depending on the destination, customs clearance, and local delivery conditions.
Delivery estimates are not guaranteed and may be affected by circumstances outside La Samasta's reasonable control. For complete information regarding shipping, please refer to our Shipping Policy.
For international orders, the customer is responsible for any:
These charges are determined by the relevant authorities in the destination country and are outside La Samasta's control. La Samasta is not responsible for delays or additional charges arising from customs clearance.
La Samasta does not offer refunds in any form. Eligible purchases may be exchanged in accordance with our Returns & Exchanges Policy. Unless otherwise stated in that policy:
For complete terms and conditions, please refer to our Returns & Exchanges Policy.
All products are subject to availability.
We make reasonable efforts to keep product availability information accurate. However, products may become unavailable before an order can be processed.
If a purchased item becomes unavailable, La Samasta will contact the customer regarding the available options.
We make reasonable efforts to display product colors as accurately as possible.
However, the actual color of a product may vary slightly depending on your computer, mobile device, screen settings, lighting conditions, and other technical factors.
Minor variations in color or appearance do not necessarily constitute a product defect.
All content available on the La Samasta website, including but not limited to:
Products purchased through the La Samasta website are intended for personal use unless otherwise agreed in writing.
By placing an order, you confirm that you are purchasing products for personal use and not for unauthorized resale or commercial distribution.
La Samasta reserves the right to refuse or limit orders where there are reasonable grounds to believe that products are being purchased for unauthorized resale, commercial distribution, or other activities that violate our policies.
You agree to use the La Samasta website only for lawful purposes. You must not:
La Samasta reserves the right to restrict or terminate access to the website where necessary to protect our business, customers, or website security.
La Samasta will take reasonable steps to ensure that our website, products, and services are provided accurately and reliably. However, we are not responsible for delays, interruptions, losses, or circumstances caused by events outside our reasonable control, including but not limited to:
La Samasta reserves the right to investigate and take appropriate action against orders that appear to involve:
Where necessary, an order may be cancelled or declined.
Personal information provided to La Samasta is handled in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that your information may be collected and processed as necessary to provide our products and services, process payments, fulfill orders, provide customer support, and comply with applicable legal requirements.
Our website may use third-party service providers, including payment processors, shipping providers, analytics services, and other service providers.
Your use of certain third-party services may be subject to the terms and policies of those third parties.
La Samasta is not responsible for the independent policies, actions, or systems of third-party service providers.
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Republic of Indonesia, unless otherwise required by applicable law.
Any disputes arising in connection with these Terms & Conditions or purchases made through our website shall be handled in accordance with applicable Indonesian law.
La Samasta reserves the right to update or modify these Terms & Conditions from time to time.
The latest version will be published on this website together with the applicable Last Updated date.
The updated Terms & Conditions will apply to orders placed after the revised terms take effect, unless otherwise required by applicable law.
If you have any questions regarding these Terms & Conditions, your order, payment, shipping, or exchanges, please contact our Customer Service team.
Please include your order number whenever contacting us regarding an existing order.
Have more questions about these Terms? Reach out to our Customer Service team anytime.